Mobile / Live
Every question we hear about deposits, withdrawals and wallet steps is answered here — covering bKash, Nagad and Rocket so your account stays moving. Check the section that matches your situation and follow the steps shown in your account dashboard.
If the FAQ below does not cover your situation, these three routes connect you to the right place. Use your account dashboard first — the transaction log there shows the current status of any deposit or withdrawal request. If the issue is still open, reach out through live chat or the support form, and have your wallet number ready so our team can locate the transaction.
Log in and open the Wallet or Transaction section. Every deposit and withdrawal request made through bKash, Nagad or Rocket is listed there with its current status, so you can check progress without contacting support.
Reach the support team directly through the live chat option inside your account. Have your registered mobile number and the wallet type — bKash, Nagad or Rocket — ready so the agent can find your transaction record quickly.
Submit a written request through the support form if your issue needs a record. Include the transaction reference number shown in your account, the wallet used and the amount, so the team can trace it without back-and-forth.
Knowing where your money sits and how each step is recorded matters more than any promise we could put on a page. The account dashboard is where the actual evidence lives — every deposit request, every withdrawal status, and every wallet action are logged there in real time. We have built the payment flow around bKash, Nagad and Rocket because these are the wallets Bangladesh uses daily, and the steps in your account match exactly what your wallet app shows on the other side.
Every payment action is timestamped and stored in your account. You can open the transaction history at any time to see the status of a bKash, Nagad or Rocket request — no need to contact support for a basic status check.
Your registered mobile wallet number is matched to your account before any withdrawal is processed. This step protects your funds and ensures the money reaches the correct bKash, Nagad or Rocket number you registered with.
The deposit and withdrawal amounts shown in your account reflect what we process. Any fee applied by your wallet provider — bKash, Nagad or Rocket — is separate and shown on their side. We do not add charges on top of those.
Deposits and withdrawals are only processed to and from the wallet linked to your 366bit account. This single-wallet rule keeps your balance movements traceable and reduces the chance of a misdirected transfer.
Payments on 366bit run through three local wallet rails — bKash, Nagad and Rocket — which means you use the same app already on your phone to fund your account and collect what you win. The deposit flow starts inside your account: choose your wallet, enter the amount, follow the steps shown on screen, then confirm the transfer from your wallet app. Withdrawals follow the same wallet route in reverse, and the status updates are visible in your transaction history without needing to ask. Limits, processing notes and any wallet-specific instructions are shown at the point of transaction — not buried in a separate document. If something looks wrong, the account dashboard is the first place to check, and live chat is the next step.
The deposit and withdrawal process on 366bit is designed around the wallet flow Bangladesh uses every day. Each wallet type — bKash, Nagad and Rocket — follows a similar sequence, but the exact screen prompts differ per wallet, so follow the instructions shown in your account at the time of the transaction rather than a memorised order.
Open the Deposit page in your account, select bKash, and enter the amount within the limits shown. You will see the next steps — including the merchant number and reference — on screen. Complete the transfer from your bKash app, then return to your 366bit account to confirm.
Nagad deposits follow the same account-first approach. Select Nagad on the Deposit page, note the amount and reference shown, then open your Nagad app to send the payment. The balance in your account updates once the transfer is confirmed on the Nagad side.
Rocket works the same way as bKash and Nagad for both deposits and withdrawals. Select Rocket in your account, follow the on-screen fields, and complete the action in your Rocket app. Your account transaction log records the request immediately on submission.
Go to the Withdrawal page in your account, choose the wallet you used to deposit, enter the amount and confirm. The funds are sent to the registered wallet number on your account. Processing notes and any current conditions are shown on the withdrawal page at the time you make the request.
A quick reference for the key details around payments on 366bit. The specifics — limits, timing and verification requirements — are shown live inside your account, so what you see here is the category-level picture rather than figures that could change without notice.
bKash, Nagad, Rocket
Visible in your account dashboard after login — full log of deposits and withdrawals
Withdrawals only go to the wallet number registered on your account
Minimum and maximum amounts are shown on the Deposit and Withdrawal pages at the time of transaction
Because bKash, Nagad and Rocket are phone-first wallets, the entire payment flow on 366bit is built to work in portrait on a small screen. The Deposit and Withdrawal pages reflow to a single column so the wallet selector, amount field and confirmation button all sit within thumb reach — no scrolling past irrelevant content to find the submit action. When you switch over to your wallet app to complete the transfer, the reference number stays visible in your browser tab so you do not lose it mid-step. The transaction status card updates in place on the same screen once you return, so you can see the result without navigating away from the page.
Short definitions for the terms that come up most when you are moving money through your account. Each answer covers what the term means in the context of bKash, Nagad and Rocket transactions on 366bit.
A unique code generated for each deposit or withdrawal request. Use it when contacting support — it lets the team locate your specific transaction in the system without needing further details from you.
The process of confirming that the mobile wallet number — bKash, Nagad or Rocket — on your account belongs to you. It is completed before a withdrawal is processed and protects your funds from being sent to the wrong number.
A pending status means your withdrawal request has been received and is in the processing queue. The current status is shown in your account transaction history; no action is needed from you unless support asks for more details.
The minimum and maximum amounts allowed for a single deposit transaction. These figures vary by wallet type and are shown on the Deposit page at the time you make the transaction — check there for the current values.
KYC stands for Know Your Customer — the identity verification process your account may go through before large withdrawals are approved. The steps and documents required are shown in your account when the check is triggered.
The bKash number belonging to 366bit that you send your deposit payment to. It is shown on screen during the deposit flow — copy it carefully before switching to your bKash app to complete the transfer.
These are the questions we hear most often about deposits, withdrawals and wallet steps on 366bit. If your question is not here, check your account dashboard first — the transaction history and current status are both visible there after login.
You can deposit using bKash, Nagad or Rocket. All three wallets are supported for both deposits and withdrawals. The Deposit page inside your account shows the available options and the current limits for each wallet at the time you transact.
Check your account transaction history first — if the deposit shows as pending, the transfer may still be processing on the wallet side. If the status shows failed but your wallet was charged, contact support with the transaction reference number shown in your wallet app and your account.
Withdrawals are sent to the wallet number registered on your account. If you need to update your registered wallet, go to your account settings and follow the wallet-change process shown there. The change may require a verification step before it is active.
Yes, minimum and maximum withdrawal amounts apply. The exact figures are shown on the Withdrawal page in your account at the time you make the request. These amounts can vary by wallet type, so check the page rather than relying on a figure from an earlier transaction.
Contact support immediately through live chat or the support form. Provide the transaction reference from your wallet app, the amount sent and the wallet type — bKash, Nagad or Rocket. Our team will check the account and advise on the next steps as quickly as possible.
Open your account and go to the Transaction History section. Every withdrawal request is listed with its current status — pending, processing or completed. If the status has not changed after a reasonable time, contact support with the transaction reference shown in the log.